Frequently asked questions
Quick answers to some of your most common questions about our services.
📦 Shipping & Returns
What shipping options are available?
We offer several shipping methods, including standard, expedited, and overnight shipping. Specific options available may depend on the delivery location.
How much does shipping cost?
Shipping costs vary based on the weight of the items, the shipping method selected, and the destination. You can view an estimate of shipping costs at checkout.
How can I track my shipment?
Once your order is shipped, you will receive a tracking number via email. Use this number on our website or the carrier's website to track your shipment’s progress.
What is your return policy?
We accept returns within 30 days of purchase for most items in new or like-new condition. Some restrictions apply, so please review our full Return Policy on our website.
How do I return an item?
To return an item, follow the instructions provided in our Return Policy. Typically, this involves filling out a return form, repackaging the item securely, and sending it back to us.
Can I exchange an item?
Yes, exchanges are possible for items of equal or lesser value. Please contact our customer support to initiate an exchange and check the availability of the item you want.
🛍 Product
What types of products do you offer?
Our range is designed to keep you comfortable and stylish, whether you're hitting the gym or going for a run. Explore our selection of high-performance leggings, breathable tops, and supportive sports bras. Visit our Products page to see the full lineup and find detailed descriptions to help you choose the perfect fit for your active lifestyle.
How do I search for a specific product?
You can use the search bar at the top of our website to enter keywords or the name of the product you are looking for. Filters are also available to help narrow down your search results.
Can I return a product if I’m not satisfied?
Yes, we have a customer-friendly return policy. If you are not completely satisfied with your purchase, you can return it within a specified period for a refund or exchange.
💸 Payments
Can I modify my order after placing it?
Please contact our customer service immediately if you need to make changes.
How can I cancel my order?
To cancel an order, please visit the 'My Orders' section of your account.
How can I return an item from my order?
To return an item, follow the instructions provided in our Returns Policy, available on our website.
🗣️ Let's Be Honest
Authenticity
Sustainable Production Standards
Move towards a circular economy
At our core, we value genuine connections with our community. As an emerging brand, we recognise we’re not flawless, but we are dedicated to maintaining authenticity in all our interactions.
Our journey is one of continuous transformation—refining our operations, minimising our ecological footprint, and making more conscientious decisions.
We acknowledge there’s more to achieve, but here’s what we’ve accomplished to date:
Sustainable Packaging: We’ve transitioned to eco-friendly packaging materials, reducing plastic waste significantly.Community Engagement: We host regular workshops and events to foster community involvement and support local initiatives.
Employee Development: We offer ongoing training programs to ensure our team continues to grow and excel in a supportive environment.
At Feeln Áctive, we prioritise the origin and creation process of our activewear. That’s why every one of our factories undergoes independent evaluations to ensure they adhere to internationally recognised social and environmental benchmarks. These evaluations address a spectrum of concerns, from equitable labour conditions to workplace safety and environmental stewardship.
We collaborate with esteemed certification bodies such as Sedex, BSCI, Smeta, GRS, OCS, Oeko-Tex, and SLCP to ensure our standards are met.
We are deeply committed to ethical production and upholding human rights. We acknowledge that modern slavery, including forced labour and human trafficking, is a pressing global concern, and we are dedicated to ensuring our supply chain respects and upholds the dignity of all individuals involved.
Our commitment goes beyond mere compliance; we seek factory partners that are proactive in enhancing the lives of their workers.
Currently, our activewear is made in China, with plans to expand to India and Bali.
We collaborate with esteemed certification bodies such as Sedex, BSCI, Smeta, GRS, OCS, Oeko-Tex, and SLCP to ensure our standards are met.
We are deeply committed to ethical production and upholding human rights. We acknowledge that modern slavery, including forced labour and human trafficking, is a pressing global concern, and we are dedicated to ensuring our supply chain respects and upholds the dignity of all individuals involved.
Our commitment goes beyond mere compliance; we seek factory partners that are proactive in enhancing the lives of their workers.
Currently, our activewear is made in China, with plans to expand to India and Bali.
At the core of our operations lies sustainability, and we are dedicated to creating a positive impact through both significant and subtle actions. A primary focus for us is sourcing high-quality materials, such as organic cotton and recycled fabrics, to help minimise our environmental footprint.
Our organisation is wholeheartedly dedicated to recycling as an integral part of our wider sustainability initiatives. We aim to reduce waste by employing digital marketing strategies and technology for our daily operations.
To enhance our sustainability initiatives, we donate 2% of every purchase is to an environmental charity in Aotearoa, New Zealand, reinforcing our commitment to making a meaningful difference.
In addition, we embrace environmentally friendly practices by selecting sustainable corporate gifts and promoting walking or cycling among our team members, which helps to lower our carbon footprint. Our commitment to recycling and sustainability showcases our dedication to fostering a healthier planet and engaging in responsible business practices. We look forward to keeping you updated on our journey as we strive for a more sustainable future.
In addition, we embrace environmentally friendly practices by selecting sustainable corporate gifts and promoting walking or cycling among our team members, which helps to lower our carbon footprint. Our commitment to recycling and sustainability showcases our dedication to fostering a healthier planet and engaging in responsible business practices. We look forward to keeping you updated on our journey as we strive for a more sustainable future.